Refund/Return Policy Our Promise to our Valued Customers: We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve. If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return or Repair. If you received an item from us that you are not satisfied with, please contact Customer Service via email {support@gifylist.com}
Returns
1. ORDER ADJUSTMENT/CANCELLATION
1.1. We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within 06 hours of placing your order, please reach us via our Contact Form if you need to change any order details so that we can assist in making possible changes.
You may change the product variant and/or shipping address. If the new product variant or shipping address increases the value of the original order, an additional payment will be required; if we don’t receive your payment confirmation within 48 hours, we will process the order following the original information. If your order update request decreases the value of the original order, the pricing difference will not be refunded.
If you cancel some products, your order may no longer be eligible for the promotion.
1.2. If you cancel your order within 06 hours of placing it, you will be held responsible for the payment fee (if incurred), which is non-refundable.
1.3. Cancellation beyond 06 hours after placing an order is not allowed. In case there is any inaccurate or insufficient information, such as an incorrect or inadequate address which prevents us from processing and/or delivering the order, we will notify you via your registered email. If we don’t hear from you within the specified time, we may need to cancel the order and refund the remaining amount (if any) after deducting all incurred costs of processing and shipping the product(s), depending on the order’s state.
◆General Returns: gifylist Shop accepts returns for most products within 15 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The customer must pay return shipping for the item(s).
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
◆Defective Products: If you receive a defective product, please contact our customer support team at support@gifylist.com within 7 days of purchase to arrange for a return, exchange, or refund. gifylist Shop will cover all costs associated with a defective product. Our policy lasts 7 days. If 7 days have gone by since you receiving the product, unfortunately we can’t offer you a refund or exchange.
◆We cannot refund if it occurs one of the following two situations.
Send products to the wrong address (including returning directly to the place of shipment without contacting us). Choose the return method for cash on delivery. 2. Refund Process ◆Refund Method: Refunds will be issued to the original payment method used during the purchase.
◆Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.
3. Return Instructions
◆To initiate a return, please follow these steps:
a. Contact our customer support team at {support@gifylist.com} to request a a return. b. Pack the product securely, including all accessories and original packaging. c. Ship the product to the address provided by our customer support team.
The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.
4. DISCLAIMER
4.1. You must provide all information and/or documentation related to your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected, or to refuse support if you do not sufficiently provide complete or accurate information and documents in accordance with our refund policy.
4.2. We will not be liable for any loss or shipment delivery failure caused by the recipient’s absence, an incorrect or insufficient address, package refusal, or theft of goods after delivery.
4.3. We will not accept responsibility for any claim resulting from user error, such as wrong size, design, or color selection.
4.4. Bulky and oversized product packaging must adhere to the carrier’s standard criteria. As a result, when the products are folded when packaged, they may have creases. Please note that this is not a product flaw. To prevent wrinkles and creases, spread the product flat for 3-5 days.
